Privacy Policy

This Privacy Policy explains how Zylyy ("Zylyy," "we," "us") handles personal information for everyone who uses our service: parents and guardians who book rides ("riders"), the children who ride, and the drivers who provide rides.

Because Zylyy transports children, we hold ourselves to a higher standard than a typical rideshare. We collect only what we need to deliver a safe ride, and we never sell your family's data.

From parents/guardians: your name, phone number, email, saved places, and the pickup and drop-off addresses for each ride. When you save a payment method, our payment processor (Stripe) stores your card; we receive only a token and the last four digits — never your full card number.

About your child: the first name (or nickname) you provide, and the people you authorize to drop off or receive them. You provide this information as the child's parent or guardian.

During a ride: real-time GPS location of the vehicle, ride status, and — where enabled and consented to — in-vehicle video and audio for safety.

From drivers: legal name, contact details, date of birth, driver's license, vehicle information, background-check results, and location while online.

Automatically: device and app information and essential cookies needed to keep you signed in (see our Cookie Policy).

Zylyy accounts are held by adults (18+). We do not knowingly collect personal information directly from children. Any information about a child is provided by their parent or guardian, who consents to our use of it to provide and safeguard the ride.

A parent or guardian may review, update, or request deletion of their child's information at any time by contacting us.

What we record. For child safety, rides are recorded while the trip is in progress: in-vehicle video and audio, and a brief exterior capture at pick-up and drop-off to confirm who hands off and receives the child. The driver's app shows a clear on-screen indicator while recording is active.

Consent. Recording is disclosed and consented to before it begins — by the parent or guardian when they book (they consent on the child's behalf) and by the driver during onboarding and at the start of each ride. Georgia, where we operate, is a one-party-consent state for audio; we nonetheless disclose recording to everyone in the vehicle. If you do not consent to recording, do not book or accept the ride.

Why. Recordings are used only to keep children safe — verifying the correct hand-off, supporting the parent's live view, investigating a safety report, and cooperating with law enforcement in an emergency. We never use them for advertising, analytics, training, or any unrelated purpose, and we never sell them.

How long we keep them. Ride recordings are retained for 30 days and then permanently deleted automatically. A recording is kept longer only when it is subject to an active safety investigation or a legal hold (e.g., a law-enforcement or court request), and only for as long as that requires; it is deleted once the matter is resolved.

Who can access them. Access is limited to the child's parent or guardian (on request) and a small number of authorized Zylyy safety and support staff, under access controls and audit logging. Recordings are encrypted in transit and at rest and are not shared with advertisers or other riders or drivers.

Your controls. A parent or guardian can watch a completed ride's recording in the app while it is retained, request a copy, or ask us to delete it early by contacting support@zylyy.com — except where we must preserve it for an active safety or legal matter.

• Match a rider with a nearby driver and run the ride end to end.
• Provide live tracking and the child-in-car safety hand-off.
• Send verification codes, ride updates, and receipts.
• Process payments and any applicable waiting charges.
• Verify drivers, run background checks, and keep the platform safe.
• Respond to safety incidents and comply with the law.

With your driver: the information needed to complete the ride (name, pickup/drop-off, and who is authorized at hand-off).

With service providers acting on our behalf: SMS/verification (Twilio), payments (Stripe), and live video (LiveKit). They may use the data only to provide their service to us.

For safety and legal reasons: to respond to an emergency, protect a child, or comply with a valid legal request.

We never sell your personal information, and we never share your child's location or recordings with advertisers.

We use precise location only while a ride is active — to match, track, and safeguard the trip. Drivers share location while they are online. We do not track riders or children when no ride is in progress.

We keep information only as long as needed to provide the service, meet legal and safety obligations, and resolve disputes, then delete or de-identify it. Verification codes are handled by our SMS provider and are never stored in plain text, and access to trip, location, and video data is restricted to those who need it.

You can review, update, or delete your account information, saved places, and payment methods at any time. Depending on where you live, you may have additional rights to access, correct, delete, or limit the use of your information — contact us and we will help you exercise them.

We will update this policy as the service grows and will note the effective date above. For any privacy question or request, email support@zylyy.com.